Help when they need it
SDG said their customers frequently ask for help, so we dug deeper. We asked – what questions do you get asked most frequently and made sure those had a space on the “help” page, in addition to the form, which allows the user to directly contact SDG should their question not be addressed in the FAQs section.
The FAQs block on the bottom of the page expands and collapses to reveal the answers and can be added to with ease by the client as additional (common) customer questions are found. If you find your customers have repeated questions, we find the FAQs block a successful way to handle questions in a friendly and efficient manner.